01
Coordination
Keep people and tasks moving
- Typical work
- Scheduling, chasing, updates, registers
- Control
- Approved SOP + escalation matrix
Outsourced back office / UK SMEs
Your business is growing. Is your back office?
We run your bookkeeping, operations and PA support as a managed service, so growth doesn't stall in your inbox.
Included in every package
Bookkeeping
Invoices raised, payments chased, accounts kept current.
Operations
Timesheets, suppliers and admin handled on a schedule.
PA support
Inbox triaged, diary managed, follow-ups never dropped.
Managed service, from£399 / month
Five service layers
Everything that keeps a business moving, run as controlled workflows.
Each layer has an owner, a documented process, an authority limit and a measurable service level — so the work is reliable, not dependent on one person.
02
Administration
Maintain accurate business records
- Typical work
- CRM, documents, inbox, data entry
- Control
- Mandatory fields + audit trail
03
Finance preparation
Make transactions ready for approval
- Typical work
- Invoice packs, coding prep, debtor reminders
- Control
- Client approves and releases
04
Customer operations
Protect response and follow-through
- Typical work
- First-line service, case updates, complaints intake
- Control
- Scripts, limits and escalation
05
Revenue operations
Create and progress opportunities
- Typical work
- Lead research, outbound, qualification, CRM
- Control
- Compliance and QA framework
We don't replace regulated judgement, licensed advice, statutory sign-off or your management responsibility. We make the operation around them faster, more consistent and easier to scale.
Explore the servicesHow it works
From signed scope to controlled delivery in 30 days.
Four stages, each with a clear exit test. You keep every approval and decision; we run the routine work inside written limits.
- 1
Stage 01
Discover
Confirm outcomes, volumes, systems, stakeholders, risks and current failure points.
- 2
Stage 02
Design
Build queues, responsibility matrix, authority limits, SOPs, KPIs and escalation routes.
- 3
Stage 03
Shadow
Train against examples, run supervised work, record exceptions and calibrate quality.
- 4
Stage 04
Operate
Release defined work, measure service, coach weekly and improve the workflow.
Industry packages
Built around the workloads your sector actually runs on.
Five verticals, each with its own workstreams, packages and pricing — not a generic assistant plan with your industry's name on it.
Prices in GBP, exclusive of VAT.
Proof of control
Clear promises, evidenced every week.
Service levels are written down, measured and reported — so you can see the back office working without having to check it.
95%+
Tasks completed within SLA
97%+
Quality sample pass rate
100%
Critical escalations acknowledged
<3%
Rework caused by operator error
| Priority | Acknowledge | Action |
|---|---|---|
| P1 Critical | 30 minutes in coverage window | Escalate immediately; update every 60 minutes |
| P2 High | 2 business hours | Action or owner assigned same day |
| P3 Standard | 4 business hours | Complete within 1 business day or agreed workflow SLA |
| P4 Planned | 1 business day | By agreed milestone |
Pricing
Choose the capacity. Configure the workflow.
Four capacity bands with management, reporting and backup included. Industry packages are priced separately for the real workloads of each sector.
Launch
£399
per month / 40 hours
For one stable queue or a founder delegating consistently.
Recommended
Growth
£549
per month / 80 hours
For daily operational support across several connected tasks.
Embedded
£799
per month / 160 hours
For a near full-time team member embedded into your systems.
Pod
From£1299
per month / 320 hours
For two-seat capacity or multi-function operational coverage.
30-day paid pilot — 20 hours — from £149
A tightly scoped 20-hour paid pilot, setup included. One defined workflow for 30 days — evidence before a larger commitment.
Prices in GBP, exclusive of VAT.
Ready to begin